The audit trail / public edition
Dates before adjectives.
22 saved originals, one embedded July message, and a source for each claim.
These are labelled summaries and selected exact excerpts, not complete email facsimiles. Personal details, employee names, case numbers and document access codes are omitted.
First notification
Summary. Death certificate photograph and tax report sent.
Limit / context. Two attachments. First attempt, not proof of a successfully opened support ticket.
Original SHA-256: 83cd0ce757187378cf69f8c0d675b24a78da63eb1ff6207a2adb557a77ea8c40
Mailbox refuses the inquiry
Summary. Automated reply says the service address is not in use and directs the family to the contact form.
Limit / context. This failed delivery is included in the elapsed calendar time.
Original SHA-256: f5592bfc5e541cb132f0f3c23ee1227eed5f500fbca9b6e5d800af2705dc2308
Contact-form case opens
Summary. Automated confirmation acknowledges the inquiry.
Limit / context. A support case is now evidenced; this is not document approval.
Original SHA-256: 110909e040e77cc8e7db82f02587a7e63109b20655a05f4ebceaa37a74a0c283
Administrator must make contact
Summary. Acknowledges the death certificate; asks the executor/administrator to contact support and provide a phone number.
Thank you for reaching out to us and providing the death certificate.
Limit / context. Stated reason: client confidentiality and legal entitlement.
Original SHA-256: dda224f36c83eefc479b358fab8c6c6080ed554012a92df5fac5f28c9d4ce89c
Administrator request repeated
Summary. Again acknowledges the death certificate; repeats the administrator-contact and phone request.
Limit / context. Warns that the ticket may close without a response.
Original SHA-256: 9679b971db47a6b3aeb16533ffbd32ea28c01d5070708d7f25f3be6d5d3ecb52
Ticket marked completed
Summary. Automated notice marks the ticket completed, with the option to reopen.
Limit / context. Administrative status is not payment.
Original SHA-256: e293e77ad3cd0fa19250f1581d060252c20a607638019008b9fdbb734f12732f
Case closed for no response
Summary. Says the account remains restricted until requested documents arrive. A quoted copy was addressed to the deceased mailbox.
Limit / context. No outgoing family reply is present between the January request and the May reopening.
Original SHA-256: e126d70553f333caa1791bdb55e0fa34071c5c7064d4f6cfa0033b0b3e3ec863
Family reopens the case
Summary. Sends death certificate and both deed pages, names both heirs and supplies contact numbers.
Limit / context. Three attachments verified in the original MIME message. The family asks for one complete requirements list.
Original SHA-256: f49e0e4365f8f8c1478b529633c21525ea4ebd1fd0a99ba7da2774681b12de28
Reopening acknowledged
Summary. Automated confirmation creates a new support reference.
Limit / context. An acknowledgement, not an authenticity decision.
Original SHA-256: 8018e801e728f76ce12a3c9244b36c8c78e0f26efa81ad156d53af4898356748
Five-part document list
Summary. Requests notarised executor letter, notarised will, relationship proof, ID and payment details.
Once we have received and validated the documents, we will send the funds within 10 business days.
Limit / context. Payment promise is conditional: receipt AND validation, then 10 business days.
Original SHA-256: 1360de57b90789b5a97a3f3b826fe800e387fc96a9c2ab1cf2d2aed8a379df71
Delivery failure preserved
Summary. Undeliverable wrapper preserves the correspondence.
Limit / context. A transport event; it is not another independent document request.
Original SHA-256: 893c0b87b3e055a43714c2cf2bb7fc330966fc2e0461c9d83cd4a644cbf5aeab
Same list, again
Summary. Repeats the executor letter, will, relationship, ID and bank requirements.
Limit / context. Still no item-by-item finding on the Portuguese deed.
Original SHA-256: e9e5960f826bb6e2d488b94602adb607c06810a9366f4089351fe4b8ccc34b83
Executor alternatives and old bank account
Summary. Now allows a notarised will OR executor letter and asks whether the deceased bank account remains open.
Limit / context. The alternative is recorded: this was not exactly the same wording as May.
Original SHA-256: d3bd485537c648af7c9f559ddcbc2703c4750a96799bd0d0fc68245ea606a99b
Fourteen files supplied
Summary. Sends deed pages, death record, no-will record, tax records and identity documents; supplies an heir bank account.
Limit / context. 14 attachments verified. Says the old bank account is closed and explains Portuguese estate administration.
Original SHA-256: be36c755cee5af0af4d41d35f09140dc9ca8a32b523e380ce189dee601e3e011
All requested documentation received
Summary. Acknowledges bank details and all requested documentation; forwards the case for account closure and transfer processing.
Thank you for your prompt response providing the bank details and all requested documentation.
Further exact excerpts, in source order
We confirm receipt of the information provided and have now forwarded it to the relevant department for the finalization of the account closure and the processing of the transfer of funds.
We will keep you updated and notify you once the process has been completed or if any additional information or documentation is required.
Limit / context. Recovered from E15’s quoted delivery-failure message. It explicitly reserves further information/document requests. It does not say validation is complete.
Original SHA-256: 0d4705853839f323ead6c3595c41599376fc10c01cfecba84d0245d5cc72d62c
Both heirs requested
Summary. Asks for relationship proof and payment details for both heirs.
Proof of relationship for both heirs
Payments details for both heirs
Limit / context. This saved message also contains the earlier 28 July acknowledgement, inside a delivery-failure message.
Original SHA-256: 0d4705853839f323ead6c3595c41599376fc10c01cfecba84d0245d5cc72d62c
Both-heirs request repeated
Summary. Again asks for relationship proof and payment details for both heirs.
Proof of relationship for both heirs
Payments details for both heirs
Limit / context. No specific defect in an earlier document is explained in this message.
Original SHA-256: 1f04c53124e9cda5d930ef104c23a89160c22c3aae307d336571db0dec325a42
Both-heirs request repeated again
Summary. Again asks for relationship proof and payment details for both heirs.
Proof of relationship for both heirs
Payments details for both heirs
Limit / context. Third saved request with this wording after July.
Original SHA-256: c8adf042c6fcb1906b6d778dd75deb7b7d311a3ec11f45e56d66b08eb8162336
Formal complaint requested
Summary. Resends deed pages, tax registration and deceased ID reverse; asks payment to the estate administrator.
Limit / context. Four attachments verified. The legal assertions in this email are the family’s position, not a court finding.
Original SHA-256: f10cd98f545579718d9f8461ad91fe705229e733bbd745e89951ad042140b3e6
Chaser with four files
Summary. Asks for a transfer date and complaint reference by 23 October; asks for removal of the inactive mailbox.
Limit / context. Four attachments verified. The family also took time to reply between August and September.
Original SHA-256: 0da2053fe900a1880f031f43bc94d06f24474fe77a74d6d26dd7519e1936c7f7
Management review
Summary. Says the case was forwarded to Management.
Limit / context. No payment date or completed validation is confirmed.
Original SHA-256: bf8acf9caa885b087d8b2692409aaa4f29c792557d5efcc5c4ea73166033c9aa
Final response: received, but checks remain
Summary. Lists six document categories already held, admits repeated/conflicting requests, and sets out A–D.
I sincerely apologize for the extended time this process has taken, as well as the repeated and sometimes conflicting requests for documentation.
Further exact excerpts, in source order
These documents are already on file. However, certain documents require additional verification, as explained below.
Although we have received this document, our team has been unable to conclusively verify the official stamp.
If this authority is already confirmed in a document previously submitted, please indicate the document name and relevant page.
A single birth certificate identifying both parents will be sufficient.
Although we have received the Death Certificate, our team also needs to verify its authenticity.
If available, please provide either a certified copy of the Death Certificate or an official online verification code.
Limit / context. A: deed stamp; B: authority to receive; C: birth record only if B fails; D: death-record authentication.
Original SHA-256: 52efb0aa5ab2a15bf9471ef4c390a2f59ab046443a1e8d16053cff613df2a059
Answer with existing evidence
Summary. Names the deed and tax-registration pages for B, asks for source verification of A/D and a final list or transfer date by 6 November.
Limit / context. Two attachments verified. No fresh document promised. This is not an acceptance of B by eToro.
Original SHA-256: 3b2bfa89df8da49fb2ed3c1dc824303bc0091a492135dfdc74dd9a8ebeaed471